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    How Medibank Improved Reporting & Analytics with One Model

    Company
    Medibank
    Industry
    Healthcare
    Who We Spoke To
    Joshua Reader, Head of People Services at Medibank
    Company Size
    ~3,500
    6.5
    Years' worth of data available on Day 1
    52
    Duplicate HR reports identified & eliminated
    50
    Dynamic dimensions & automated data models
    The Challenge

    Struggling to answer business questions

    "We had SuccessFactors. We had all this investment in the underlying technology, which we're really happy with, and we understood all our processes. But we really had a disconnect between those processes and how we were reporting on them," begins Joshua Reader, Head of People Services at Medibank.

    "People were having a poor user experience using our HR reporting systems or tools. They found data hard to understand, and our reporting was hard, manual, and disconnected. We didn't know where to get support and struggled to work out who could get the right answers. We realized that we really needed a better reporting tool to help us get more out of our rich history of data."

    The Solution

    Empowering teams with the right tech

    "We had to live through a bit of pain to understand what we really wanted in a tool going forward, so we could actually start to make a difference on the business. And we needed a tool that would empower us to be very self-sufficient and also support other users. We didn't want to just have a tool that could produce a number and had no one behind it to help people understand that number or understand how to run that report. After exploring the market, we selected One Model to support Medibank's people analytics needs."

    The Results

    Delivering HR insights at speed and at scale

     "With One Model, we now have one place for all our reporting. We don't have to rely on Excel to actually join things together for us, and we've got multiple systems feeding into One Model. We can deliver reports in hours, not days. And that's a huge time saving for everybody because of that integrated model. That's something we couldn't do before."
    "If the board wants us to ask questions, we have the access and ability to quickly churn reports out and provide answers. We can ask, 'What's your strategy? What's your problem? How can we help you?' And we can go away and look at the data to uncover any insights." 

    FAQ

    Healthcare organizations use People Analytics to understand workforce demand, staffing trends, employee movement, and future workforce needs so leaders can make more informed planning decisions.
    Healthcare organizations rely on timely workforce reporting to support operational planning, compliance, budgeting, and employee experience across complex workforces.
    When workforce data lives in multiple systems, HR teams spend more time validating reports than delivering insights, delaying important business decisions.
    Self-service reporting gives HR and business leaders faster access to trusted workforce insights while reducing manual reporting requests for analytics teams.
    Organizations build trust by using consistent data definitions, integrating HR systems, and establishing governance that gives leaders confidence in every workforce decision.
    Leading organizations track workforce trends such as retention, internal mobility, hiring effectiveness, skills, and workforce planning metrics to better support long-term business strategy.
    Healthcare organizations use People Analytics to understand workforce demand, staffing trends, employee movement, and future workforce needs so leaders can make more informed planning decisions.
    Healthcare organizations rely on timely workforce reporting to support operational planning, compliance, budgeting, and employee experience across complex workforces.
    When workforce data lives in multiple systems, HR teams spend more time validating reports than delivering insights, delaying important business decisions.
    Self-service reporting gives HR and business leaders faster access to trusted workforce insights while reducing manual reporting requests for analytics teams.
    Organizations build trust by using consistent data definitions, integrating HR systems, and establishing governance that gives leaders confidence in every workforce decision.
    Leading organizations track workforce trends such as retention, internal mobility, hiring effectiveness, skills, and workforce planning metrics to better support long-term business strategy.

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    Case Study
    Medibank_logo

    COMPANY

    Medibank

    INDUSTRY

    Healthcare

    How Medibank HR improved reporting & analytics with One Model

    Wins with OneModel

    0

    Years' worth of data available on Day 1

    0

    Duplicate HR reports identified & eliminated

    0

    Dynamic dimensions & automated data models

    The Challenge

    Struggling to answer business questions

    "We had SuccessFactors. We had all this investment in the underlying technology, which we're really happy with, and we understood all our processes. But we really had a disconnect between those processes and how we were reporting on them," begins Joshua Reader, Head of People Services at Medibank.

    "People were having a poor user experience using our HR reporting systems or tools. They found data hard to understand, and our reporting was hard, manual, and disconnected. We didn't know where to get support and struggled to work out who could get the right answers. We realized that we really needed a better reporting tool to help us get more out of our rich history of data."

    The Solution

    Empowering teams with the right tech

    "We had to live through a bit of pain to understand what we really wanted in a tool going forward, so we could actually start to make a difference on the business. And we needed a tool that would empower us to be very self-sufficient and also support other users. We didn't want to just have a tool that could produce a number and had no one behind it to help people understand that number or understand how to run that report. After exploring the market, we selected One Model to support Medibank's people analytics needs."

    Scalable people analytics
    Insights across the entire employee lifecycle

    "The scope really involves the entire employee lifecycle: recruitment, onboarding, our core health and safety, salaries, surveys, exits, workforce planning, leave, and payroll."

    Finance data
    HR and finance data in centralized reports

    "We brought in financials as well, so FTE and budgeting. Finance wanted to be part of our implementation, which actually helps for when we need more money to make improvements."

    share
    User-friendly and intuitive platform

    "One Model is a better user experience. Users don't have to jump between multiple systems or multiple spreadsheets to find their answers. You'd be surprised how quickly that actually makes people happy."

    The Results

    Delivering HR insights at speed and at scale

    "With One Model, we now have one place for all our reporting. We don't have to rely on Excel to actually join things together for us, and we've got multiple systems feeding into One Model. We can deliver reports in hours, not days. And that's a huge time saving for everybody because of that integrated model. That's something we couldn't do before."
    "If the board wants us to ask questions, we have the access and ability to quickly churn reports out and provide answers. We can ask, 'What's your strategy? What's your problem? How can we help you?' And we can go away and look at the data to uncover any insights."

    Customized Reports
    More HR influence

    "We're now transforming from people who just produce something for the sake of it to being people who influence business discussions."

    Advanced talent insights
    Lasting value

    "We can deliver reports in hours not days. And that's a huge time savings for everybody. This is not a One-Click-Wonder. People are actually using and liking it."

    Empowered leaders
    Empowered leaders

    "Our senior executives and business leaders no longer have to wait for information. They can actually go grab it themselves."

    Get in touch

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